Terms of Service
Last updated: April 2026
These Terms of Service ("Terms") govern your use of the Sokoleho platform and services operated by Sokoleho ("we", "us", or "our"). By using our services, you agree to be bound by these Terms. Please read them carefully.
1. Use of Service
By accessing or using Sokoleho, you agree to use our platform only for lawful purposes and in accordance with these Terms. You must not use Sokoleho in any way that violates applicable laws or regulations, or in a manner that is harmful, fraudulent, or deceptive. We reserve the right to suspend or terminate access for misuse.
2. Platform Role
Sokoleho is a digital commerce platform that connects customers with independent businesses offering products and services. Sokoleho provides the technology platform, ordering system, and payment processing infrastructure, but Sokoleho is not the seller, manufacturer, or provider of the products or services listed by businesses on the platform. Each business is responsible for the quality, accuracy, delivery, and fulfillment of their products or services.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised access or use of your account. Sokoleho is not liable for any loss or damage arising from your failure to keep your login details secure. You are responsible for all activity that occurs under your account.
4. Payments
Payments for products or services are processed securely through third-party payment providers. By making a payment on Sokoleho, you agree to provide accurate and complete payment information. Sokoleho may collect payments on behalf of businesses and facilitate the transfer of funds to the business after order fulfillment, subject to any applicable fees, commissions, refunds, or dispute reviews.
5. Refunds and Disputes
If you experience an issue with an order or service, you must report the issue within a reasonable time after the order is delivered or the service date. Sokoleho will review disputes and may, at its discretion, issue a full or partial refund where appropriate. Businesses are responsible for fulfilling orders correctly and may be held responsible for refunds where the issue was caused by the business. Sokoleho reserves the right to withhold or delay payouts to businesses while a dispute is being investigated.
6. Delivery and Fulfillment
Businesses listed on Sokoleho are responsible for delivery and fulfillment of orders. Delivery times are estimates and may vary. Sokoleho is not responsible for delays, damages, or losses caused during delivery, but we will assist in resolving issues between customers and businesses.
7. Subscription and Billing (For Businesses)
Subscription fees are billed monthly in advance. All prices are listed in South African Rand (ZAR) and are exclusive of applicable taxes unless stated otherwise. We reserve the right to change pricing with at least 30 days' notice. If you cancel your subscription, you will continue to have access until the end of your current billing period.
8. Prohibited Use
You may not use Sokoleho to: send unsolicited commercial messages; engage in fraudulent activity; list illegal or prohibited products or services; disrupt or interfere with the platform; attempt to gain unauthorised access to our systems; collect or harvest user data without consent; or impersonate any person or entity. Violation of these restrictions may result in immediate termination of your account.
9. Termination
You may terminate your account at any time by contacting us or through your account settings. Sokoleho reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users or the platform.
10. Limitation of Liability
Sokoleho provides the platform on an "as is" and "as available" basis. Sokoleho is not liable for any indirect, incidental, or consequential damages arising from the use of the platform, including issues related to products, services, or delivery provided by businesses.
11. Contact
If you have questions about these Terms of Service, please contact us at hello@sokoleho.com. We aim to respond to all enquiries within 5 business days.
These Terms may be updated from time to time. Continued use of Sokoleho after changes constitutes your acceptance of the revised Terms.