Refund Policy

1. Overview

Sokoleho is a digital platform that connects customers with independent businesses offering products and services. While Sokoleho facilitates ordering and payment processing, each business is responsible for fulfilling orders and providing the products or services purchased. This Refund Policy outlines when customers may be eligible for a refund and how refunds are handled.

2. Refund Eligibility

• •The order was paid for but not delivered
• •The wrong item or service was provided
• •The item was significantly damaged or defective upon delivery
• •The service provider did not arrive or did not deliver the agreed service
• •The order was cancelled within an acceptable cancellation period set by the business

Refunds are reviewed on a case-by-case basis.

3. Non-Refundable Situations

• •The customer changes their mind after the order has been prepared or dispatched
• •Incorrect information (such as delivery address or contact details) was provided by the customer
• •Delivery delays caused by circumstances outside the business's control
• •Minor differences in product appearance (for example, packaging or presentation)

4. Refund Request Process

To request a refund, customers must report a problem within 48 hours of receiving the product or after the scheduled service time. Customers must provide their order number, a description of the issue, and supporting evidence where applicable (e.g., photos). Refund requests can be submitted through Sokoleho support at support@sokoleho.com or through the platform.

5. Refund Processing

Sokoleho will review the request and may contact both the customer and the business involved. If a refund is approved, refunds are processed back to the original payment method and may take 5–10 business days to reflect, depending on the payment provider.

6. Responsibility for Refunds

Businesses are responsible for fulfilling orders correctly and may be held responsible for refunds where the issue was caused by the business. Sokoleho reserves the right to deduct refunded amounts from future payouts to the business where applicable.

7. Disputes

If a dispute arises between a customer and a business, Sokoleho will act as a mediator and review the information provided by both parties before making a decision.

8. Contact

If you have questions about this Refund Policy, please contact us at support@sokoleho.com.